From our house to yours
Shipping
Here’s what to expect after you place an order with Grandma’s House.
Where we ship
We currently ship to addresses within the United States. We do not offer international shipping at this time.
Processing time
Orders are typically prepared and handed to the carrier within 2–3 business days. Business days do not include weekends or holidays. During launches or especially busy periods, processing may take a little longer, and we’ll let you know if your order is significantly delayed.
Shipping rates and delivery
U.S. orders of $35 or more receive free standard shipping. Orders below $35 ship for a flat $5.95. The applicable rate will be shown at checkout before you place your order.
Once an order leaves us, delivery generally takes an estimated 3–7 business days. Carrier delays, severe weather, and high-volume holiday periods can affect this estimate.
Tracking your order
When your order ships, we’ll email you a tracking link. Please allow up to 24 hours for tracking information to begin updating.
Address changes
Please review your shipping address carefully at checkout. If you notice a mistake, email us as soon as possible. We’ll do our best to help, but we cannot guarantee changes after an order has begun processing.
Lost, delayed, or damaged packages
If tracking shows no movement for several days, or your order arrives damaged, email us with your order number and photos when applicable. We’ll help you determine the best next step. Grandma’s House is not responsible for packages marked delivered to the address provided at checkout, but we’ll gladly help you contact the carrier.